Amy Jones (Customer Service & Project Delivery Manager)
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Recent activity by Amy Jones (Customer Service & Project Delivery Manager)-
Keeping Your NanoBond® Cookware Looking Its Best
NanoBond® cookware is designed for exceptional durability and easy cleaning, helping it maintain its beautiful appearance and performance for years to come. Its revolutionary molecular titanium coo...
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Hints & Tips on cooking eggs with Nanobond®
Here are some helpful videos showing how to cook fried eggs with NanoBond® stainless steel cookware. Learn the techniques for preheating, temperature control, and cooking with stainless steel to ac...
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I live outside Europe. Who should I contact for support?
To ensure you receive the most appropriate assistance, Hestan provides regional customer support teams for different markets. If you are located outside the countries supported by Hestan Culinary ...
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Why is food sticking to my NanoBond® cookware?
NanoBond® cookware offers greater stick resistance than traditional stainless steel cookware, but it is important to note that NanoBond® is not a nonstick cookware range.The most common cause of fo...
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How do I get the best results from NanoBond® cookware?
NanoBond® cookware is designed to heat quickly and evenly thanks to its fully clad construction and highly conductive core. If you're new to NanoBond®, you may find it performs differently from tra...
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Why does my pan have a slight concave base?
A slight concavity or indent in the base of your Hestan cookware is an intentional design feature and is not a manufacturing defect.Clad cookware is made from multiple bonded layers of different me...
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Why has my pan warped or become distorted?
Cookware can occasionally become distorted due to thermal shock, which occurs when a pan experiences a rapid change in temperature. Thermal shock is not necessarily caused by excessive heat. It ca...
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I have a problem with my cookware. Should I return it to the retailer?
No. For the fastest and most efficient service, please contact Hestan directly through our warranty team rather than returning the cookware to the retailer. You can start your claim here: Warranty...
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Who can make a warranty claim?
The Hestan warranty applies to the original purchaser of the cookware and is not transferable.
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Are scratches and discolouration covered under warranty?
No. Minor scratches, surface marks, and discolouration are considered normal wear and tear and do not affect the performance of the cookware. As a result, these are not covered under the warranty.