Amy Jones (Customer Service & Project Delivery Manager)

NanoBond® cookware is designed for exceptional durability and easy cleaning, helping it maintain its beautiful appearance and performance for years to come. Its revolutionary molecular titanium coo...

Here are some helpful videos showing how to cook fried eggs with NanoBond® stainless steel cookware. Learn the techniques for preheating, temperature control, and cooking with stainless steel to ac...

To ensure you receive the most appropriate assistance, Hestan provides regional customer support teams for different markets. If you are located outside the countries supported by Hestan Culinary ...

NanoBond® cookware offers greater stick resistance than traditional stainless steel cookware, but it is important to note that NanoBond® is not a nonstick cookware range.The most common cause of fo...

NanoBond® cookware is designed to heat quickly and evenly thanks to its fully clad construction and highly conductive core. If you're new to NanoBond®, you may find it performs differently from tra...

A slight concavity or indent in the base of your Hestan cookware is an intentional design feature and is not a manufacturing defect.Clad cookware is made from multiple bonded layers of different me...

Cookware can occasionally become distorted due to thermal shock, which occurs when a pan experiences a rapid change in temperature. Thermal shock is not necessarily caused by excessive heat. It ca...

No. For the fastest and most efficient service, please contact Hestan directly through our warranty team rather than returning the cookware to the retailer. You can start your claim here: Warranty...

The Hestan warranty applies to the original purchaser of the cookware and is not transferable.

No. Minor scratches, surface marks, and discolouration are considered normal wear and tear and do not affect the performance of the cookware. As a result, these are not covered under the warranty.