Amy Jones (Customer Service & Project Delivery Manager)
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Recent activity by Amy Jones (Customer Service & Project Delivery Manager)-
What is not covered by the Hestan warranty?
The warranty does not cover damage resulting from:Accidents or accidental damageMisuse or abuseImproper care or cleaningNormal wear and tearCosmetic changes such as minor scratches or discolouratio...
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What is covered under the Hestan warranty?
The Hestan lifetime warranty covers defects in materials and workmanship that occur during normal use of the cookware.If a manufacturing defect is identified and verified, Hestan will replace the d...
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How do I make a warranty claim?
If you believe your Hestan cookware has a manufacturing defect, please submit a warranty claim along with photographs of the product via our warranty portal: Submit a Warranty Claim Our team will ...
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Does Hestan cookware come with a warranty?
Yes. Hestan cookware is manufactured to the highest quality standards and is covered by a lifetime warranty for the original purchaser against defects in materials and workmanship under normal hous...
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Is TITUM™ Nonstick metal utensil and dishwasher safe?
Yes. TITUM™ Nonstick cookware is both metal utensil safe and dishwasher safe.The TITUM™ Nonstick surface is engineered for exceptional durability and is reinforced to withstand everyday cooking. Mo...
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Is TITUM™ Nonstick oven safe?
Yes. TITUM™ Nonstick cookware is oven safe up to 260°C (500°F), making it ideal for recipes that start on the hob and finish in the oven.However, we do not recommend using TITUM™ Nonstick cookware:...
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How do I care for TITUM™ Nonstick cookware?
To keep your TITUM™ Nonstick cookware performing at its best, we recommend following these simple care guidelines:Cook using low to medium heat settings. Due to the cookware's excellent heat conduc...
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Does all ProBond® cookware feature TITUM™ Nonstick?
No. Not every piece in the ProBond® collection features the TITUM™ Nonstick cooking surface.Currently, TITUM™ Nonstick is available on selected ProBond® Nonstick Skillets, providing exceptional non...
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CopperBond® discolouration and care
Copper naturally reacts to heat, air, and moisture, so some discolouration or tarnishing is completely normal with use. Many owners appreciate the character and patina that develops over time, but ...
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Is CopperBond® dishwasher safe?
No. To preserve its beautiful copper finish, CopperBond® cookware should always be washed by hand.The harsh detergents and chemicals used in dishwashers can cause the copper exterior to tarnish, di...