Amy Jones (Customer Service & Project Delivery Manager)
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Recent activity by Amy Jones (Customer Service & Project Delivery Manager)-
Is Hestan cookware stackable?
Yes. Hestan cookware is designed with space-saving storage in mind and offers excellent stackability and nestability.The cookware features graduated sizing, allowing pieces to nest neatly within on...
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Do the skillets come with lids?
No, Hestan skillets are not supplied with lids. We plan to introduce Hestan Universal Lids in the future, which will be compatible with our NanoBond®, CopperBond®, and ProBond® collections. We rec...
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Do I need to use only nylon or wooden utensils?
No. Hestan cookware is designed to be metal utensil safe, so you can confidently use most metal cooking tools during everyday cooking.However, we recommend avoiding sharp metal utensils, such as kn...
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Is Hestan cookware induction compatible?
Yes, Hestan's NanoBond®, CopperBond®, ProBond® and Thomas Keller Insignia® cookware collections are all optimised for use on induction hobs.These collections are designed with wider bases to provid...
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Can I ship to a PO Box?
Unfortunately, we are currently unable to deliver to PO Box addresses. Please provide a residential or business address when placing your order.
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What should I do if my order has not arrived?
All delivery times are estimated and cannot be guaranteed. If your order has not arrived within the expected delivery timeframe, please contact our Customer Support team via the Hestan Culinary EU...
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Will I need to pay customs charges?
Customs charges, duties, or local taxes may apply when shipping outside the UK and EU. These charges are determined by the destination country and are the responsibility of the customer. We ship u...
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Why have I received multiple shipments?
If your order contains multiple items, they may be shipped separately. This helps ensure items are delivered as quickly as possible.You will receive tracking information for each shipment.
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Why haven't I received a tracking email yet?
Tracking information is sent once your order has been despatched. If you have not yet received a tracking email, your order may still be processing.Please allow up to 7 days for processing and deli...
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How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.You can use the tracking link provided in the email to follow the progress of your de...